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Phase III+: The University is open for expanded research operations; only authorized personnel will be admitted on campus. More info here.

Rockefeller University Hospital FAQ

This pandemic may not require complete Hospital closure but may cause limitations to services from time to time. A global event such as a pandemic causes disruption well beyond the campus gates, in supply lines, vendor support, transportation and childcare. These are all factored into how the Hospital can “triage” their resources over the expected course of the disruption. We must anticipate variations in staffing and supplies over the coming weeks and months and plan the use of these resources very carefully.
The Hospital can support most research activities now with the caveat that this may vary from time to time over the next few months for the reasons described above. It is also important to know that the Hospital must manage patient flow to allow appropriate distancing to prevent the transmission of infection. PLEASE comply with the scheduling framework that is in place to manage this. If you have any questions, please contact Rita Devine or Jill McCabe.
Fully staffed on site, no. Operational, yes. The following departments will continue to provide services appropriate to the protocols being conducted during this period: Bionutrition, Hospital Information Services, Nursing, Pharmacy, Hospital IT, Clinical Research Facilitation Office, Clinical Research Support Office, Facilities Specialist, Administration, Medical Staff services Medical Director, and MD on-call.
If you are developing a new protocol, work with the Clinical Research Facilitation office as usual to navigate your plan and assure that we can support your work. If you are resuming recruitment for an existing protocol after a hiatus, contact Rita Devine or Barbara O’Sullivan before proceeding to establish that the staffing and other operational needs are in place.
We have developed a process to conduct “Virtual Visits” using secure Zoom or telephone calls. These visits should be scheduled on the iRIS calendar like any visit. Indicate “Virtual Visit” in the comment section. The Virtual Visit will be conducted in the exam room using the Hospital’s Zoom account which provides enhanced privacy over standard Zoom set ups. The exam room also assures privacy for the participant. The visit should be documented in the medical record as any visit would be. The Hospital staff will book the exam room and prepare the medical record for the visit as if the patient were coming in person. If you would like to use Virtual Visit via Zoom, please contact Prasanth Manukonda, Manager of Hospital IT this week to confirm that the Hospital Zoom account will be ready for you to use.
The Security Department has a list of participants on the schedule and will not allow others onto campus.
Yes, during business hours you can contact Riva Gottesman by email or call the number on the HIS Office door. Senior Directors also have access to the HIS office.
When the University is closed and security staffing is changed, the security department locks certain buildings to enhance the safety of those working in the buildings. If you need access and your swipe card doesn’t work, please contact Security or Barbara O’Sullivan.
At times. Most days both clinical units will be staffed. Other times, the research participants will be seen either on the 3rd floor OR the A level (outpatient) depending on the number of participants and the type of visits planned. This will allow proper flow over space and time to limit the risk of spreading infection. You can call x8448 ahead of time to find out where the action is, or just check out the other unit if the first one is empty.
When patients are present, there is a nurse in charge present. There is also at least one Senior Director present either remotely or on site every day.
The inpatient phone will be answered by Nursing on site, or remotely when the call rolls over to the cellphone carried by the Director of Nursing or the Nursing Operations Manager. The number is 212-327-8448.
Dr. O’Sullivan will be happy to talk with you. Call her cell 646-772-3000 anytime.