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Phase III Operations: The University is open for expanded research operations; only authorized personnel will be admitted on campus. More info here.

Rockefeller University Hospital FAQ

The Hospital has planned for many levels of restricted activities, modeling various events such as power outages, acts of nature or other disruptions. With this planning, we realized that the hospital can be open, closed or something in between depending on the event. A massive blizzard or a strong hurricane may require a full closure of the Hospital for a brief time. In contrast, a pandemic may not require complete Hospital closure, but will cause limitations to services for a long time. In addition, a global event such as a pandemic causes disruption well beyond the campus gates, in supply lines, vendor support, transportation and childcare. These are all factored into how the Hospital can “triage” their resources over the expected course of the disruption. We must anticipate variations in staffing and supplies over many weeks or more and plan the use of these resources very carefully.
There are 2 groups of research activities that the Hospital can support now. The first is the continued conduct of research visits for participants who are already enrolled in a study and received “study drug” or another intervention that requires ongoing dosing or monitoring. The other type of research permitted is that which examines many aspects of SARS-COV-2, as mandated by the University president. These latter studies are expected to require uncomplicated study visits, primarily with the collection of blood specimens and clinical information.
Fully staffed on site, no. Operational, yes. The following departments will continue to provide services appropriate to the protocols being conducted during this period: Bionutrition, Hospital Information Services, Nursing, Pharmacy, Hospital IT, Clinical Research Facilitation Office, Clinical Research Support Office, Facilities Specialist, Administration, Medical Staff services Medical Director, and MD on-call.
If you have a current protocol, with currently enrolled participants who have received study drug or intervention and require follow up, your work likely will be permitted to continue. However, you should contact Rita Devine or Barbara O’Sullivan before proceeding. There will be no new protocols started, and no new participants enrolled in any study that is not related to SARS-COV-2 research during this time of limited activities.
We are developing a method to support the conduct of “Virtual Visits” using Zoom or telephone calls. These visits should be scheduled on the iRIS calendar like any visit. Indicate “Virtual Visit” in the comment section. The Virtual Visit will be conducted in the exam room using the Hospital’s Zoom account which provides enhanced privacy over standard Zoom set ups. The exam room also assures privacy for the participant. The visit should be documented in the medical record as any visit would be. The Hospital staff will book the exam room and prepare the medical record for the visit as if the patient were coming in person. If you would like to use Virtual Visit via Zoom, please contact Prasanth Manukonda, Manager of Hospital IT this week to confirm that the Hospital Zoom account will be ready for you to use.
The Security Department has a list of participants on the schedule and will not allow others onto campus.
Yes, during business hours you can contact Riva Gottesman by email or call the number on the HIS Office door. Senior Directors also have access to the HIS office.
When the University is closed and security staffing is changed, the security department locks certain buildings to enhance the safety of those working in the buildings. If you need access and your swipe card doesn’t work, please contact Security or Barbara O’Sullivan.
Maybe. The research participants will be seen either on the 3rd floor OR the A level (outpatient) depending on the number of participants and the type of visits planned. The location could change every day. This is done to limit the number of nursing staff that needs to be spread out over the two floors. We anticipate that the number of participants will be low enough to be accommodated in one unit each day, but if not, we will open both units. You can call x8448 ahead of time to find out where the action is, or just check out the other unit if the first one is empty.
When patients are present, there is a nurse in charge present. There is also at least one Senior Director present either remotely or on site every day.
The inpatient phone will be answered by Nursing on site, or remotely when the call rolls over to the cellphone carried by the Director of Nursing or the Nursing Operations Manager. The number is 212-327-8448.
Dr. O’Sullivan will be happy to talk with you. Call her cell 646-772-3000 anytime.